Customer Service

With completion of each concession contract, NATGAS operations efforts are directed towards customer service, namely: 

  • Operation of Network & supply of gas
  • Customer gas supply check
  • Maintenance and Repairs
  • Emergency Response
  • Metering & billing
  • Industrial and Commercial burners supply
  • Water heaters supply and installation
  • Supply of Industrial Burners

The importance of customer focus stems from the fact that we believe our business sustainability and growth will be driven from our ability to deliver good customer service, offer solutions to customers and create opportunities for new services and business development.

We have 14 Customer Service Centers that can be contacted through our short number 19390. In addition we have 14 Emergency Centers operating 24/7 with a unified Hotline number (19990). 

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