Customer Care

NATGAS Customers’ Relationship Management is becoming a very important activity managed with well-defined processes and clear targets. The continuous development of our CRM Plan and service level agreements is meant to meet customers’ needs. We are seeking to provide the best service possible to satisfy our customers.  Our customer service offices perform maintenance and repairs for our Natural Gas network, in addition to the installations of natural gas connections for all model appliances.

We have 14 Customer Service Centers covering our concession areas.
Our in-house Call Center short number 19390 caters for all customers inquiries and complains. Our Emergency Centers operate 24/7 and can be reached easily through our Hotline 19990.

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